Average Score (166 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

166 Ratings

4.9 Average

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  • Crystal B.06-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I am thrilled to give a 5-star rating to the outstanding team that supported my auto service. Jesse and the technician provided an exceptional level of service; they were both professional and knowledgeable, answering all my questions with expertise and patience. Alexandria, who has always been a reliable point of contact, was prompt and courteous in her communication, making the entire process effortless. I truly appreciate the due diligence and care that each member of the team demonstrated throughout my experience. Thank you all for your hard work and commitment to customer satisfaction!

  • Charla L.06-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service staff were very good, kept me informed and the mechanics were quick and thorough. Head and shoulders above the Durham flow dealership- they are hopeless.

  • Mitchum G.06-02-2025

    TYPE:ServiceMODEL:Golf RYEAR:2018

    I always get in when I need to, the service advisor is credible and communicates and you have several enthusiastic techs who go the extra mile. Better service then I get at Ford, Chevy, or BMW with my other cars.

  • Jonathan R.06-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    They have the best service!!!

  • Thomas H.06-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Diana F.05-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Teresa L.05-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    My car was in the shop for 3 weeks and I only heard from them twice bc I called them. Didn’t get a loaner until the first week bc the advisor I had did not call me back about as he said he would after the first phone call. But the day my car was ready he called me 5 times. Terrible customer service.

  • Michael Z.05-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Amick S.05-27-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    Dray and Ashley were awesome!

  • Ernest C.05-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Was told I needed to have an entire steering rack installed. Part was on back order with no eta. So if the car was left at the dealership for an unknown amount of time I would have had to rent a car for an unknown amount of time. So I’ve would have part/install of a steering rack and car rental fees. Come to fine out I only needed an alternator. The cost of the part was $530 and labor was $250. If I kept my car at the dealership no telling how muck money I would have spent. After the steering rack replacement I would have to had come back and pay more labor/parts to fix the real reason for my car issue to beginning. I got my car part in one day and the work completed the sale day..