Average Score (166 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

166 Ratings

4.9 Average

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  • Henri B.07-29-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    I was pleased that I was able to stop at the dealership with the car engine having a problem and Bryan was there, he was able to find the problem which was then repairable.

  • Paula M.07-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Christina L.07-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Tamara A.07-25-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Kaley C.07-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

  • Barbara P.07-23-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Steven R.07-21-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    I think that nearly $150 for an oil change is a bit high.

  • Tyrone J.07-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    I am very disappointed to learn that I need to replace the oil plug every time I change the oil on my 2020 Atlas. The salesperson never mentioned this process. I paid $200.00 tire rotation and an oil change. I will not be back.

  • Nicholas K.07-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The service advisor, Alexandria, kept me in the loop on my car’s repairs and was clear and transparent about their recommendations. Service was prompt and had me out in an acceptable amount of time. Will continue to do my services through Alex and Flow VW!

  • Dianne C.07-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Courteous communication, timeliness